02/05/1999

Problem: When I try to run E-MAIL, a window pops up indicating that another session is running, but the ps command doesn't show any other E-MAIL process running.

Cause: A previous E-MAIL process was killed or terminated and the temporary files weren't removed.

Solution:

Look for any defunct process using the ps command. If nothing shows up, clean the temporary files in /tmp directory. To do this, take the following steps:

1. List the mailbox file by inode for the user having the problem.

   Example: Assume the user's login is "erick"

     # cd /usr/spool/mail
     # l -i erick
     873 -rw------- 1 erick  group   302 Feb 01 13:40 erick
      ^
      |
      +-- inode

2. Look in the /tmp directory for a filename starting with the inode number of the user's mailbox and remove it.

   From the above example:
   

      # cd /tmp
      # l
      total22
      -rw-r--r--  1  baby    group  0 Feb 01 10:20 intc3624
      -rw-r--r--  1  erick   group  0 Feb 01 13:45 873.296
                                                    ^
                                                    |
              This file starts with the inode       |
              number of erick's mailbox ------------+
   

3. Remove the file.

   # rm 873.296

4. Test SCO Portfolio E-MAIL.